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Fortmadan Group · Workforce & Operations Consulting

Do you actually know how many people you need right now?

Most growing organisations don't. Fortmadan Group brings structure, clarity, and a concrete plan to your workforce — so you stop reacting and start leading with confidence.

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10+
Years in workforce & operations
3
Weeks to a full Workforce Health Audit
$1.5k
Starting investment — fixed fee, no surprises
The Problem

Staffing chaos isn't random.
It's a planning gap.

Whether you run a contact centre, a nonprofit, or a growing services business — the staffing problems you're experiencing are symptoms of the same root cause: no reliable system for knowing how many people you need, at what time, and at what cost.

The result shows up as burnt-out managers, reactive hiring, unexplained overtime bills, and headcount that's impossible to justify to leadership.

  • You're constantly understaffed or overstaffed, never quite right
  • Hiring happens reactively — always too late or too many
  • Attendance and absence aren't tracked in any reliable way
  • No one can clearly answer "how many people do we actually need?"
  • Your staffing costs are rising but you can't explain why
"We don't know how many people we need, when we need them, or why our staffing keeps going wrong."
— The most common thing I hear from new clients

This is a solvable problem.

With the right framework, the right data, and an experienced eye — you can have a clear, defensible staffing model in 2–3 weeks.

Services

Clear services.
No retainer traps.

Signature Service
Workforce Health Audit
A structured 3-phase engagement that diagnoses your staffing gaps and hands you a prioritised plan you can act on immediately. This is where most clients start.
  • 01
    Discovery
    Intake interview, data collection, systems review — Days 1–4
  • 02
    Analysis
    5-dimension workforce diagnosis across capacity, roles, and costs — Days 5–12
  • 03
    Report & Plan
    Written report, 30/60/90-day action plan, starter staffing model — Days 13–18
From $1,500 CAD · Fixed fee · 2–3 weeks
Service
Staffing Model Design
A custom planning tool built around your business — so you can forecast headcount needs with confidence, not gut feel. Includes shrinkage modelling and scenario planning.
From $2,000 CAD · Project-based
Service
SOP & Process Documentation
Professional documentation of your workforce and HR processes — scheduling, onboarding, shift management — so operations run consistently without you in the room.
From $1,200 CAD · Project-based
Ongoing
Advisory Retainer
A fractional workforce advisor in your corner — available monthly to review plans, answer staffing questions, and keep your operations sharp as you grow. No long-term lock-in.
From $1,500 CAD/month
About

10 years inside
the problems you're facing.

Faith Odunowo — Founder, Fortmadan Group
Faith Odunowo, PMP
Founder & Principal Consultant
Fortmadan Group

I'm Faith Odunowo, a PMP-certified workforce and operations consultant based in Calgary, Alberta. I founded Fortmadan Group to bring enterprise-grade workforce planning to organisations that don't have a 20-person HR department — but still have real, complex staffing challenges.

My background is in BPO and large-scale operations management, where I've built workforce plans for projects with hundreds of agents across multiple work streams, managed headcount through rapid ramp-ups and ramp-downs, and designed the staffing frameworks that keep complex operations running.

I understand the difference between what headcount looks like on paper and what it looks like walking in the door. That gap is usually where the money is leaking.

Certification
PMP — Project Management Professional
Education
M.Sc. — Loughborough University, UK
Experience
10+ years in BPO & workforce operations
Location
Calgary, AB — Remote & On-Site
Who I work with
Small businesses scaling their teams
Under 50 staff
Mid-size companies
50–500 staff
BPO & outsourcing operations
Any size
Nonprofits & community orgs
Calgary & remote

Available across Canada

All engagements available remotely.

Get Started

Let's find out exactly what your staffing is really costing you.

Start with a free 30-minute discovery call. No obligation, no pitch — just an honest conversation about your biggest workforce challenge.

Book a Free Discovery Call

Or email directly: faith@fortmadangroup.com